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Dentally and EXACT: public feature evidence matrix

What Dentally and EXACT each publish about their own features on their UK websites, side by side, with a citation for every cell. No ranking and no recommendation.

By Antoine Martin, Founder, Dental Mastery.
Published 1 November 2026. Last reviewed 1 November 2026.

How to read this matrix

Dentally and EXACT are two practice management systems sold to UK dental practices. Both come from the same group: Dentally's UK site is published by Henry Schein One UK Ltd [1], and Software of Excellence, which makes EXACT, has been part of the Henry Schein One portfolio since 2007 [11].

Every cell below comes only from the vendor's own UK website, checked on 1 November 2026. Where I could not find a point on the vendor's pages, the cell says Not publicly stated. That means the vendor does not publish it on the pages I checked, not that the product lacks it. Features change, and a vendor's description of its own product is a claim, not a test result. This is not a ranking or a recommendation.

The matrix

Published by each vendor on its own UK website, checked 1 November 2026. Gaps are marked Not publicly stated.
AreaDentallyEXACT
How it runsCloud based; runs in a web browser such as Google Chrome, with no on-site server [2]Not publicly stated
NHS and HSC workClaims, UDA tracking and contract reporting for NHS England, Wales, Scotland and HSC Northern Ireland [3]Predictive UDA Manager to monitor NHS contracts [12]; tracking UDAs and contract targets [13]. Which UK nations' claims are supported: Not publicly stated
Online bookingPatients book through Dentally Portal; changes appear in Dentally in real time; works from a direct link without a website [4]Online Booking with a widget for your website and social media, deposits taken at booking, and real time booking to prevent double bookings [14]
Digital formsOnline forms and medical history through Dentally Portal, and Concierge on a tablet in practice [4]Patient Portal forms completed remotely and updated on the patient's file [15]; Clinipad tablet app for forms in practice [16]
Reminders and recallsAutomated SMS and email reminders, recall insights and task lists [5]Automated Reminders and Recall Manager [12]; messages by SMS, email and post [17]
Marketing campaigns to patientsNative campaign tool: Not publicly stated. The partner marketplace lists nGAGE for targeted patient campaigns [7]Marketing Manager to create, schedule and send campaigns to targeted patient lists [12]
ReportingReal-time reports on practice income, outstanding treatment plans and practitioner activity [5]; advanced reporting through partner MPC [6]My Practice Cloud: customisable dashboards, KPI tracking, scheduled reports and multi-site comparison [18]
Third-party integrationsPartner marketplace in categories including patient communication, payments, practice growth and reporting; approved partners are offered a developer API [7]Named partners including DenGro (CRM), Paymentsense (payments) and Working Feedback (reviews) [19]
Published security controlsEncryption in transit and at rest, two-step sign-in with a code, per-user permission levels, approved IP locations and login windows [8]SMS two-factor authentication on the Patient Portal [15]. Controls for the main system: Not publicly stated
Data migration when joiningMigration with a data review against your old system before go-live; what can move depends on your current software [9]Not publicly stated. The "Switching to EXACT" link leads to a page about moving to Dentally [20]
Data export when leavingNot publicly statedNot publicly stated
PricingStarter, Essentials and Pro plans, priced monthly by number of surgeries per site, excluding VAT, with a surgery-count selector on the published pricing page [10]Not publicly stated

Integration listings are the vendor's own. I have not tested any of them, and a listing does not tell you which data moves or whether it works with your setup.

What to ask about the gaps

A Not publicly stated cell is a question for the sales call, not a mark against the product. Before you sign with either vendor, ask in writing:

  • How do I export all of my data if I leave, in what format, how quickly, and at what cost?
  • Where is my data hosted, and which sub-processors handle it?
  • What is the full price for my number of sites and surgeries, including setup, add-ons and VAT, and what is the minimum term?
  • For each integration I need, can I see it working with a test record in a live demonstration?

The software requirements checklist turns these into a score you can compare, and the software stack guide explains where a practice management system fits alongside your CRM, booking and reporting.

Sources

  1. Dentally (Henry Schein One UK Ltd), Dentally: Dental Software. Accessed 1 November 2026.
  2. Dentally (Henry Schein One UK Ltd), Cloud based dental software. Accessed 1 November 2026.
  3. Dentally (Henry Schein One UK Ltd), Dentally for NHS and HSC practices. Accessed 1 November 2026.
  4. Dentally (Henry Schein One UK Ltd), Dentally Portal. Accessed 1 November 2026.
  5. Dentally (Henry Schein One UK Ltd), Dental practice admin features. Accessed 1 November 2026.
  6. Dentally (Henry Schein One UK Ltd), Dental software features (Platform FAQs). Accessed 1 November 2026.
  7. Dentally (Henry Schein One UK Ltd), Partner Marketplace. Accessed 1 November 2026.
  8. Dentally (Henry Schein One UK Ltd), Security. Accessed 1 November 2026.
  9. Dentally (Henry Schein One UK Ltd), FAQs. Accessed 1 November 2026.
  10. Dentally (Henry Schein One UK Ltd), Pricing. Accessed 1 November 2026.
  11. Software of Excellence, Company history. Accessed 1 November 2026.
  12. Software of Excellence, EXACT: the complete practice management system. Accessed 1 November 2026.
  13. Software of Excellence, Supporting NHS practices. Accessed 1 November 2026.
  14. Software of Excellence, Online appointment booking software. Accessed 1 November 2026.
  15. Software of Excellence, Patient Portal. Accessed 1 November 2026.
  16. Software of Excellence, Clinipad. Accessed 1 November 2026.
  17. Software of Excellence, Communication Tools. Accessed 1 November 2026.
  18. Software of Excellence, My Practice Cloud. Accessed 1 November 2026.
  19. Software of Excellence, Partners. Accessed 1 November 2026.
  20. Software of Excellence, A stress free switch (linked from "Switching to EXACT"). Accessed 1 November 2026.